Everything You Need
To Know

No! Our packages work for both registered and unregistered NDIS providers. We tailor your documents and website to match your registration status and service type.

Once you complete the onboarding call and provide your branding details, we deliver everything within 48 hours. Many providers are live even sooner.

During your onboarding call, we'll gather information about your services, brand identity, target participants, and any specific requirements. It's typically a 30-minute conversation.

Absolutely! We'll incorporate your existing branding, name, colours, and logos into your website and all documents. Or we can help you develop new branding if you need it.

Yes — branded website, hosting, SEO, policies, procedures, forms, and templates are all included in the one-time $699 setup fee. The only additional cost is the optional $49/month ongoing support.

Website updates, fixes, and changes; request additional templates anytime; expert NDIS business consultancy; SEO monitoring; priority email and phone support; and guidance on compliance and best practices.

Absolutely. There are no lock-in contracts. You can cancel your $49/month support at any time. Your website and all documents are yours to keep regardless.

No hidden fees. The $699 is the only setup charge. Everything is included. If you continue with ongoing support, it's just $49/month.

We're confident you'll love what we deliver. If you're not completely satisfied with your launch package within 14 days, we'll work with you until it's perfect — or provide a full refund. No questions asked.

Yes. All our websites are fully responsive and optimised for mobile, tablet, and desktop. Most of your potential participants will view your site on their phone, so this is essential.

Your website is built to be user-friendly. For complex changes, our ongoing support team can handle updates for you — just ask. We don't lock you in to a complicated system.

Yes! We set up SEO from the ground up — keyword research, meta tags, site structure, and local optimisation so providers and participants in your area can find you online.

Absolutely. With ongoing support, you can request design changes, new pages, updated content, or a complete redesign. We'll work with you to keep your site fresh and relevant.

Yes. All policies, procedures, and templates are written by NDIS experts and reviewed for compliance with NDIS Standards, disability sector best practices, and relevant legislation.

Absolutely! The templates and policies are starting points tailored to your service type. You can customise them to match your specific business model and approach.

Incident management, complaints and feedback, privacy and confidentiality, work health and safety, code of conduct, risk management, duty of care, and more — tailored to your service offerings.

At least annually or when your business changes. Our ongoing support includes guidance on when policies need updating and help with any changes needed for compliance.

That's exactly what the $49/month ongoing support covers. Request website changes, additional templates, or ask us anything about running your NDIS business. No extra charges for support requests.

Email us anytime at benalanfeenan@gmail.com. For ongoing support members, you get priority responses and direct access to our team. Response time is typically 24 hours.

We provide guidance and consultancy throughout the NDIS registration process. We've helped dozens of providers navigate registration successfully. It's part of our ongoing support.

Yes! With ongoing support, you get access to our NDIS expertise for questions about pricing, participant agreements, staff management, compliance, and growing your business.

We're building Anivia Software now with a goal to launch mid-2026. Early access will be available for current clients. Sign up on our site to get notified when it launches.

Anivia Software is an all-in-one NDIS management platform for participant management, rostering & scheduling, invoicing & claims, compliance tracking, and incident reporting.

Yes! If you launch your website with us, Anivia Software will integrate seamlessly so you have one unified system for both client-facing and operations management.

Absolutely. Anivia Software is designed for providers of all sizes. We're planning flexible pricing tiers starting very affordably so that small providers can access professional software.